"The Cognitive Revolution" | AI Builders, Researchers, and Live Player Analysis

The Customer Service Revolution: Building Fin, with Eoghan McCabe & Fergal Reid of Intercom

October 5, 2025•5644•Erik Torenberg, Nathan Labenz

Description

Today Eoghan McCabe and Fergal Reid of Intercom join The Cognitive Revolution to discuss building their AI customer service agent Fin, exploring how they achieved a 65% resolution rate through rigorou...

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Episode	Podcast	Published	Duration	Status

Episode	Podcast	Published	Duration	Status